Shipping & Returns

How long does shipping take?

When an order is placed, it takes 3-5 business days for your package to arrive. This applies to all countries within the entire EU.

Customs and Duties

We ship your order from our warehouse based in Sweden and we only ship within EU. That means there is no customs or duties to be paid.

To which countries do we ship?

We ship to all countries within EU. Free shipping.

Returns & Refunds

At Our Atomes, your experience matters. If our formula isn’t right for you, we want to make it right.

We offer a 30-day satisfaction guarantee from the date your order is delivered. If you’re not satisfied, contact us through our support form within 30 days and our team will guide you through the process.

If a return is required, instructions will be provided by our customer care team. Refunds are issued to your original payment method once eligible returned items are received and approved.

Simple, transparent and handled with care.

For any other inquiries, please reach out to contact@ouratomes.com where we can help you further.

Shipping

How long does shipping take?

When an order is placed, it takes 3-5 business days for your package to arrive. This applies to all countries within the entire EU.

Customs and Duties

We ship your order from our warehouse based in Sweden and we only ship within EU. That means there is no customs or duties to be paid.

To which countries do we ship?

We ship to all countries within EU. Free shipping.

Returns & Refunds

At Our Atomes, your experience matters. If our formula isn’t right for you, we want to make it right.

We offer a 30-day satisfaction guarantee from the date your order is delivered. If you’re not satisfied, contact us through our support form within 30 days and our team will guide you through the process.

If a return is required, instructions will be provided by our customer care team. Refunds are issued to your original payment method once eligible returned items are received and approved.

Simple, transparent and handled with care.

For any other inquiries, please reach out to contact@ouratomes.com where we can help you further.