Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: February 2026
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1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store.
2. Returns/Refunds
What is your return policy?
We offer a 30-day happiness guarantee on qualifying orders placed through our website. This guarantee applies to one jar per order.
What qualifies for a refund?
We understand that finding the right formula can take time. If you try one of our products and feel it’s not the right fit, we’re here to help.
One opened jar per order is eligible for a full refund. There are no return fees and no need to send the product back.
What qualifies for a return?
You may request a return if all products are fully sealed and in resellable condition. Once your return is approved, we will provide a return label for you to send the items back.
A refund will be issued to your original payment method once the products are received and inspected. The cost of the return label will be deducted from the refund.
3. Shipping Questions
Do you have free shipping?
Yes we have free shipping on all orders within EU.
How long will it take to get my order?
3-5 working days from the day your order is placed.
Can I track my order?
Yes, you will receive a tracking email within 24 hours from when your order is placed.
4. General
How should I store my Our Atomes products?
Store in a cool, room-temperature place away from direct sunlight.
Can I use Our Atomes products while pregnant or breastfeeding?
If you are pregnant, breastfeeding, or planning to conceive, we recommend consulting your healthcare provider before using this product.
How old do you have to be to use Our Atomes products?
Our products are not intended for individuals under the age of 18.
Can I double the dosage?
We recommend following the suggested serving size listed on the label.
Taking more than the recommended dose does not necessarily increase benefits and may not be appropriate for everyone. If you’re considering adjusting your dosage, we suggest consulting with a healthcare professional first.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing support@ouratomes.com.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm CET.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@ouratomes.com
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